Terms of Service

These terms govern your use of GreenLine. Please read them together with our Privacy Policy. Nothing in these terms is intended to limit any right you have under South African law that cannot be excluded, including under the Consumer Protection Act, 2008 ("CPA") and the Electronic Communications and Transactions Act, 2002 ("ECTA").

1. Who we are

GreenLine is operated by XTIAN (PTY) Ltd, a company registered in South Africa (registration number and registered physical address available on request). You can reach us at support@mygreenline.co.za, on WhatsApp at 071 387 5199, or via mygreenline.co.za.

2. The service

GreenLine provides DNS content filtering, safe-search enforcement, content blocking, family controls and a filtering VPN app, and sells firewall hardware for whole-home protection. No internet filtering system is 100% effective. GreenLine reduces exposure to harmful content but does not guarantee that all such content will be blocked, and it is not a substitute for parental supervision. You remain responsible for supervising the children in your care.

3. Your account and acceptable use

You agree to:

• Provide accurate account information and keep your login details secure
• Use the service lawfully and not for any unlawful purpose
• Not circumvent, tamper with, resell or abuse the filtering or the service
• Only enable monitoring or accountability features in line with our Privacy Policy (including having the right to consent on a child's behalf)

By creating an account or using the service you accept these terms.

4. Prices and billing

Prices are shown in South African Rand at checkout, and the price shown when you sign up is the price that applies. We are not registered for VAT, so no VAT is charged. App subscriptions are billed monthly, semi-annually or annually and, unless you cancel, renew automatically for the same period via our payment provider, Paystack.

If we change the price of an ongoing subscription, we will give you reasonable advance notice, the change will only take effect from your next renewal, and you may cancel before then if you do not accept it.

5. Free trial, and the firewall purchase

New app subscriptions include a 7-day free trial. No payment is taken to start, and unless you cancel before the trial ends it converts into a paid, auto-renewing subscription and your first payment is taken at the end of the trial. You can cancel at any time before then to avoid being charged.

A firewall is a purchase, not a trial. When you order a firewall you pay for the hardware (once-off) and your first period of firewall service at checkout, and the service then renews for the period you chose. There is no free trial on a firewall.

6. Cancellation and refunds

Subscriptions: you can cancel at any time from your account or by contacting us; your protection continues until the end of the period you have paid for, and we do not refund the unused part of a period you chose to cancel.

Online cooling-off (ECTA section 44): because you buy online, you may cancel this transaction within 7 days of concluding it, for a refund, subject to the exceptions in ECTA (for example, this right does not apply to goods that have been used, unsealed or are unsuitable for return). To use this right, contact us within 7 days.

These rights are in addition to your rights under the CPA (see section 7).

7. Hardware — delivery, returns and warranty

• We arrange delivery and, where offered, installation of firewall hardware. We will tell you the expected timeframe; risk in the goods passes to you on delivery.
• Under the CPA (section 56) firewall hardware comes with an implied warranty that it is of good quality and free of defects. If it fails within 6 months, you may return it and choose a repair, replacement or refund, at no charge to you.
• Your CPA and ECTA rights above cannot be excluded. Apart from those rights, hardware that has been used or is not defective is not refundable on a change of mind.

8. Service availability

We work hard to keep GreenLine running, but we do not guarantee uninterrupted or error-free service. Filtering may be unavailable during outages, maintenance, or events beyond our control, and you should not rely on it as your only safeguard.

9. Limitation of liability

Nothing in these terms excludes or limits our liability where the law does not allow it — including for death or personal injury caused by our negligence, for gross negligence, or for your non-excludable rights under the CPA.

Subject to that, and to the maximum extent the law allows: we are not liable for indirect or consequential loss, or for harmful content that is not blocked (given that no filter is 100% effective); and our total liability for any claim relating to the app subscription is limited to the subscription fees you paid in the 12 months before the claim, while our liability relating to a specific hardware item is limited to the price you paid for that item. This clause is an important allocation of risk that you should read carefully.

10. Suspension and termination

We may suspend or end your access if you breach these terms or use the service unlawfully. You may stop using the service and close your account at any time. Sections that by their nature should survive (such as billing owed, liability and governing law) continue after termination.

11. Changes to these terms

We may update these terms from time to time. We will post the updated version here with a new "last updated" date, and where changes are material we will notify account holders. If you do not accept a change, you may cancel before it takes effect.

12. Governing law and disputes

These terms are governed by South African law. If a dispute arises, we would like the chance to resolve it with you directly, and we may suggest mediation or arbitration. Nothing here prevents you from exercising your rights under the CPA, including referring a matter to the National Consumer Tribunal, an ombud, or a court.

13. Severability

If any part of these terms is found to be unenforceable, the rest remains in force.

14. Contact

For any question about these terms, contact support@mygreenline.co.za or message us on WhatsApp at 071 387 5199.