Privacy Policy

1. Information Officer

XTIAN (PTY) Ltd (trading as GreenLine) is the responsible party for your personal information under POPIA. For data protection matters contact privacy@mygreenline.co.za.

2. What We Collect

• Account details — name, email address, billing address
• Service usage metrics — DNS queries, IP addresses, connection logs
• Technical information — device type, browser, operating system
• Mobile app keyword monitoring — with your explicit consent only

We do not collect full browsing history beyond DNS queries, passwords, financial credentials, screenshots, or communications except keyword matches.

3. How We Use It

We process your data on the basis of contractual obligations, legitimate business interests, explicit consent (for accessibility features), and legal compliance. Your data is never sold to third parties and is not used for advertising.

4. Data Retention

• Account information — duration of account plus 12 months
• DNS metadata — 14-day rolling window
• Billing records — 7 years (SARS tax requirement)
• Connection logs — 90 days

5. Third-Party Sharing

Data is shared only with:

• Paystack — payment processing
• Designated accountability partners — mobile app users only
• Service providers — under contractual data-processing obligations

6. Your Rights Under POPIA

• Access to your personal data
• Correction of inaccurate information
• Deletion requests
• Objection to processing
• Data portability

Submit requests to privacy@mygreenline.co.za. We respond within 30 days.

7. Security

All data is encrypted in transit (TLS/SSL) and at rest. Passwords are hashed using Argon2id. We perform regular security audits and will notify you of any breach within 72 hours.

8. Contact

For privacy-related questions email privacy@mygreenline.co.za.